by Morinsola Daramola and Jessica Proudfoot
The province of British Columbia has launched a virtual counter that connects court registry staff with remote users. Individuals who face challenges accessing in-person court services due to their physical location, mobility issues, familial and personal responsibilities, etc. can now receive a variety of court services previously only available in-person. For individuals in rural or remote communities with limited access to in-person court services, this will be a game changer – removing the time and expense it takes to travel long distances to the nearest courthouse.
Services Provided by the Virtual Counter
The virtual counter offers assistance with a range of Provincial and Supreme Court matters (Civil and Criminal). While the registry staff cannot provide legal advice, they can help users better understand court processes and administrative requirements. Services are free. They include but are not limited to:
- Explaining steps in family, civil, small claims or criminal matters;
- Answer procedural questions individuals may have in real time;
- Clarifying next steps after receiving court orders, notices or registry correspondence;
- Share court forms and relevant information links;
- Directing individuals to the appropriate registry, online service or resource;
- Identifying required court forms and explaining how to complete them; and
- Using electronic court systems to confirm existing information such as remand dates, chambers scheduled or small claims sittings; and
- Arrange follow-up calls where necessary.
What the Virtual Counter Cannot Provide
The Virtual Counter does not provide legal advice. Registry staff cannot complete forms on behalf of users or set court dates for them. Individuals requiring legal advice should consult a lawyer or an appropriate legal support service.
Booking Appointments
Appointments can be scheduled through the virtual counter website[1]. Users select their preferred appointment date and communication method – either by phone or video conference. To ensure appropriate support, users are asked to provide:
- Their contact information;
- The kind of assistance sought;
- Specific court location and case information; and
- A brief summary of their inquiry.
Users can make appointments no more than two weeks in advance.
Once an appointment is confirmed, users will receive a series of reminder notifications. Those who choose a phone appointment receive text reminders and a call to the provided phone number at the schedule time while users who select a video conference receive a reminder message with a secure link to join their appointment.
To access the virtual-counter service, click here.
Conclusion
The virtual counter represents a significant step forward in improving access to justice in British Columbia. By offering free, convenient and reliable procedural support the service helps to reduce stress and improve clarity for individuals navigating the court system, particularly for individuals in remote communities.
While the long-term impact of the program continues to be evaluated, early feedback has been positive. Users report clear guidance, reduced uncertainty and more efficient resolutions of their court-related inquires.
In-person registry services remain available at courthouse locations for those who prefer or are able to access face-to-face assistance. If you have questions about legal services, a Woodward and Company lawyer can assist.